Frequently Asked Question

Camera or Microphone Aren’t Working
Last Updated 4 years ago

  • Turn off your Chromebook, then turn it back on.
  • Try using the camera or microphone in another app or webpage
  • You may have blocked a certain webpage from accessing the webcam

Open a Chrome browser window

In the address bar delete anything that is in there and type chrome://settings

Open the Privacy and security section.

Click Site settings and you'll see a list of individual things that can be changed.

Scroll down the list to find Camera or Microphone. They each have their own settings page, but adjusting things is exactly the same for each.

At the top of the window that opens you can choose which device you're changing settings for. If you have a separate mic or camera plugged into your Chromebook, make sure to adjust the settings for both it and the built-in one.

Next, you see a switch that says Ask before accessing (recommended). If this switch is on it will be blue and when a website wants to use your mic or camera it will prompt you with a dialog popup that asks for permission before going any further. This is probably what you want to happen, so make sure it's switched on.

Next is the Block list and the Allow list. These are websites that you have previously blocked or allowed access to your mic and/or camera. You can remove websites from either list by clicking the trash can on their list entry.

You may need to restart your Chromebook for these changes to take effect.

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