Frequently Asked Question

Make sure the Chromebook has a charge. You may need to leave the Chromebook with the power adapter plugged in for at least 30 minutes if the battery had been totally drained.

If the Chromebook still won’t turn on, unplug the power cable and hold the power button down for 30 seconds to a minute. Then try to turn on again, first with the power cord unplugged and then again with it plugged in.

When the power adapter is plugged in, do you see a light on the Chromebook indicating it is charging?

If not, you can try charging it with an identical charger if you have one from another student. If you do not have another charger to try, the IT department will need to determine the issue.

Make sure to hold the power button in for 10 -15 seconds to make sure the Chromebook has had time to turn on.

Try closing the lid for 10 seconds then reopen the lid and wait 30 seconds to see if the Chromebook powers up. If it doesn’t try hitting the power button again.

Make sure that the power outlet is working that you have been charging the Chromebook with. Try plugging into a different wall outlet that you know is working.

Check if the power adapter cord and brick are connected tightly.

Check if the power adapter seems loose in the Chromebook.

If it does the IT department will need to diagnose the issue.

Check if the power adapter looks damaged in any way. For example, broken or exposed wires, broken plug. Did the charger or Chromebook get wet?

If any of those are true, the IT department will need to replace the charger.

If you have a Chromebook 3100 model try plugging the power adapter into the other USB-C (power adapter port)