Welcome to the Oneida City School District Parent/Student IT Support System


In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. This form is used for parents and students to be able to request tech support for technology used for students while not in school.  For your reference we provide complete archives and history of all your support requests.  You do not need to create an account to create a support ticket but a valid email address is required.

If you are a classroom teacher putting in a ticket on behalf of a student, please be sure to use your email address to receive updates. 

Someone from the IT department will respond to your ticket during school hours.

If you are having trouble with your hotspot, please contact T-Mobile Care at 1(800) 937-8997.  


You can also check out the knowledgebase in the link above or check out https://sites.google.com/ocsdny.org/ocsdilearning/home for more self-help guides.